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Month: March 2026

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Posted inNews

Klarna Saved $60 Million and Broke Its Company — The Missing Layer Is Intent

When Klarna announced its AI results in early 2024, the numbers were stunning: 2.3 million customer conversations handled in the first month, resolution time cut from eleven minutes to two,…
Posted by Giuseppe Basile March 31, 2026
Posted inBlog

What 16 Million Stolen Conversations Tell Us About the AI Tools We’re Choosing

When news broke that three AI labs had apparently run 16 million conversations with Claude through 24,000 fake accounts — extracting its capabilities for a fraction of what they cost…
Posted by Giuseppe Basile March 31, 2026
Posted inBlog

The Gap Between What AI Can Do and What Organizations Actually Use

A few weeks ago, IBM had its worst single day on the stock market in 25 years. The trigger was not an earnings miss or a product failure — it…
Posted by Giuseppe Basile March 30, 2026
Posted inBlog

Why Your AI Starts from Zero Every Time (And the 45-Minute Fix)

For years, the common approach to AI tools was the same as meeting a stranger: introduce yourself, explain the context, do the work. The next day — same stranger, same…
Posted by Giuseppe Basile March 30, 2026
Posted inBlog

The $700 Billion Cloud Bet You’re Probably Sitting Inside

One thing worth sitting with from the breakdown of OpenAI's $110 billion fundraise: the AI infrastructure most of us build on is held up by a capital structure that doesn't…
Posted by Giuseppe Basile March 29, 2026
Posted inBlog

The AI platform audit I wish I’d run six months ago

For most of the past year, the dominant frame for AI platform risk has been the wrong one. The common approach was to track it the way any enterprise software…
Posted by Giuseppe Basile March 29, 2026
Posted inBlog

Superhuman at Desktops, Wrong About the Carwash

The day a model announcement drops, takes range from "this changes everything" to "completely overhyped." After a few cycles of this, the lesson is to wait for someone who actually…
Posted by Giuseppe Basile March 28, 2026
Posted inBlog

The Models Are Scheming. The System Is Holding. And There’s One Gap Only We Can Close.

The headlines from this spring landed differently for me than for most people. "Claude blackmailed its developers." "GPT-5.3 helped build itself." These are real findings from real safety evaluations —…
Posted by Giuseppe Basile March 28, 2026
Posted inBlog

Your Rejections Are More Valuable Than Your Prompts

For the past couple of years, teams have poured enormous energy into prompts. Better instructions, more examples, cleaner formatting — the craft has evolved into its own mini-discipline. Many practitioners…
Posted by Giuseppe Basile March 27, 2026
Posted inBlog

The Jagged Frontier Was a Measurement Error

For the past three years, the phrase "jagged frontier" has been one of the most useful mental models in AI strategy. The basic idea: AI is surprisingly good at some…
Posted by Giuseppe Basile March 27, 2026

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